Collection Challenges in a Covid Environment: A Telco Perspective

Tuesday, May 17, 2022

1:00pm – 2:30pm

Collection Challenges in a Covid Environment: A Telco Perspective

The mobile sector in Canada saw revenues drop almost a billion dollars year over year through the pandemic, decreasing for the first time since the CRTC has been publishing the Communications Market Report. How did the industry manage to protect customers, grow the 5G network and improve the bottom line?

Please join us for an insightful look at how some of the largest telecommunications companies in Canada are handling their internal and external collection processes during this pandemic.

We will hear directly from senior vendor managers on how things have changed and where they think it is going!


Anthony Sabatelli – Sr. Manager, Vendor, Performance Management – Roger Communications

A credit and collections professional carrying a wealth of experience of over 23 years in the collections and receivables industry. Specializing in accounts receivable management, vendor performance management,and various strategic operational roles.

In his current role with Rogers Communications Canada, he is responsible for Vendor Performance Management and Vendor Compliance to Corporate Policy. Overseeing a performance team that manages the performance of 21 vendors in both Collection Agency and Cable Field Services portfolios, coupled with the execution and alignment of company strategic objectives in the collection and bad debt arenas.

He possesses the innovative ability to identify opportunities for program improvement and consistently increases KBI performance YoY.

He has effectively developed performance scorecards to strategically measure vendor performance while stimulating a highly competitive environment to drive the maximum level of success.

Peter Manianis – Sr. Vendor Manager – Telus

Peter Manianis based in Vancouver BC, is a Sr. Vendor Manager for 3rd Party recoveries in Credit & Collections at TELUS for Wireless and Wireline Consumer, Business and Corporate Strategies. Peter is passionate in being a solutions provider with a proven track record spanning over 2 decades in providing strong and consistent performance in bad debt recoveries.

Thinking about joining the Credit Association of Greater Toronto or re-newing a lapsed membership?

This is a great opportunity to process your membership and not only have the fee for this program, but we have many others, virtual for now, planned over the next few months.

For membership information, please visit

Concord Adex Survivors Fund

As part of our continued commitment to supporting our community, the Credit Association of Greater Toronto is requesting your consideration to donating to the Concord Adex Survivor Fund. For more information or to donate please visit


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Event Fees

CAD 50.00