Outsourcing Is Becoming The New Norm – Dinner

Tuesday, Nov 3, 2015

5:00pm – 8:30pm

Please join us for an evening with Anuj Vohra (CIBC), Lora Paglia (Scotiabank) and Katia Acciarresi (EGS).

What are the pros and cons of outsourcing? What does a primary organization look for in a partner?
Anuj, Lora and Katia will lead an informative discussion around outsourcing in Canada. Together they will provide the perspectives of both the financial services industry that looks to outsource some of its services and functions and the companies that strive to fill those needs.
Don’t miss it!


<strong>Anuj Vohra is the Vice President for the Retail Account Services group within Client Account Management in CIBC</strong>. Accountable for development of long-term strategic performance objectives and executing on operational, customer, shareholder and people management strategies. Manages the operating performance of 3 geographically located centres with over 400+ employees supporting all Retail Products and Small Business Banking products within CIBC.

<strong>Lora Paglia is Vice President, Business Analytics with Scotiabank</strong>. Lora leads the strategic analysis and quantification of growth opportunities for Canadian Banking Credit Cards. Tasked with making recommendations to profitably grow the portfolio by leveraging internal and external insights from their work in product analytics, risk optimization and modelling.

<strong>Katia Acciarresi is a Senior Vice President, Sales with EGS</strong>, a 1.1 Billion dollar company operating in eleven countries and serving the financial industry in first and third party collections and fraud. Katia has been with EGS for 21 years and is a recognized expert in Global Accounts Receivable Management. Katia recently shared her first and third party collections expertise with those who attended the North American InsideARM conference where she was asked to present. Katia looks forward to sharing her experiences and knowledge with you.

Event Location

Marriott Yorkville (check hotel display for the room)
90 Bloor St. East
Toronto, ON, M4W 1A7

Event Fees

CAD 130.00
CAD 95.00