Is Technology Changing Collections?

Thursday, Nov 7, 2019

5:00pm – 8:30pm

Is Technology Changing Collections?

A NIGHT WITH: Graham Anderson & Norah McCarthy

Graham Anderson – VP Canada Collections, Global Operations, Scotiabank

Like you, Graham Anderson has seen Collections defined in many ways over the years – is it customer service? A profit centre? And who really owns Collections anyways – Risk, or Operations?

Leveraging 20+ years of practical banking experience, Graham has developed profitable approaches to managing collections by leveraging data across 30 countries with appropriate governance and control.

Prior to joining Scotiabank in 2007, Graham gathered a variety of perspectives on collections from working at American Express and TD Bank in commercial lending, marketing, wealth, and across the retail credit risk lifecycle.

Graham holds a Bachelor of Applied Science from Queen’s University and an MBA from McMaster University.

Norah McCarthy – Senior Vice-President, Retail Transaction Fraud & Client Account Management

Norah McCarthy leads CIBC’s Retail Transaction Fraud and Collections teams and is responsible for managing fraud operations, fraud monitoring, fraud capability delivery and collections for CIBC.  Norah has over 25 years of experience in Financial Services, primarily in Wealth Management and Retail Banking. Norah started her career at Merrill Lynch where she was a key member of the integration team that supported the merger of Merrill Lynch with CIBC Wood Gundy. Norah’s experience also extends to the Banking arm of CIBC where Norah developed business strategy and offers for Retail Banking, managed fraud and operational risk for Retail, Business Banking and Wealth Management, and most recently was CIBC’s Chief Privacy Officer and Ombudsman.

‎Norah holds a bachelor’s degree of commerce from Saint Mary’s University in Halifax, Nova Scotia. 

Norah lives in Toronto, Ontario, Canada

Event Location

Marriott City Center (check hotel display for the room)
Toronto, Ontario, M5V 1J4

Event Fees

Reg Member
CAD 95.00
CAD 160.00