Is Technology Changing Collections?

Thursday, Nov 7, 2019

5:00pm – 8:30pm

Is Technology Changing Collections?


A NIGHT WITH: Graham Anderson, Gerry Fokas & Pedro Maya


Graham Anderson – VP Canada Collections, Global Operations, Scotiabank


Like you, Graham Anderson has seen Collections defined in many ways over the years – is it customer service? A profit centre? And who really owns Collections anyways – Risk, or Operations?

Leveraging 20+ years of practical banking experience, Graham has developed profitable approaches to managing collections by leveraging data across 30 countries with appropriate governance and control.

Prior to joining Scotiabank in 2007, Graham gathered a variety of perspectives on collections from working at American Express and TD Bank in commercial lending, marketing, wealth, and across the retail credit risk lifecycle.

Graham holds a Bachelor of Applied Science from Queen’s University and an MBA from McMaster University.

Gerry Fokas, Associate Vice President, Business Management & Strategic Support, TD




Gerry leads the Business Management & Strategic Support team under Customer Assistance (CA). The team is responsible for integrating customer, colleague, and control strategies and programs while maximizing operational efficiency and effectiveness across CA. The team also manages to prioritizing and executing initiatives that impact the business. Gerry joined TD Bank through the MBNA integration in 2011 and has held a number of progressively senior roles throughout his 20 year tenure with the bank. He has an extensive background in credit cards, leading teams in Fraud, Risk Management, and Collections and Recovery functions. Gerry also held a role in the US where he was responsible managing risk exposures across our US credit card portfolios for Collections and Fraud. Gerry has demonstrated his ability to build, lead and engage high performing teams to deliver results and is known for his ability as a change leader.

Pedro Maya, Credit Operations, Rogers Communication




Pedro is a results driven leader with 22 years of Risk Management and Operations experience working in fast-paced financial environments across Canada, Latin America & the Caribbean. Pedro has vast knowledge in credit and collections, fraud management, and business strategy. He holds a bachelor degree in Economics from one of the most respected Universities in Latin America (ITAM) Past senior positions included Leadership roles at Scotiabank and American Express. Pedro has a proven track record in leading cross-functional teams to deliver results and customer experience improvements in a high-performance environment. He is currently the Vice President Credit Operations at Rogers Communications, responsible of Credit Operations across the Credit and Collections lifecycle with the mandate to strategically transform Credit into a best in class business by delivering strong financial results, superior customer experience and being a trustworthy partner to enable the success and growth of the Organization.

Event Location

Marriott City Center (check hotel display for the room)
Toronto, Ontario, M5V 1J4

Event Fees

Reg Member
CAD 95.00
Non-Members
CAD 160.00